About Us

Mission : At Nando Grill, our mission is to provide our customers with an exceptional culinary experience by offering high-quality food, impeccable service with a 100% customer focus, and a warm, family-friendly, authentic, joyful, and emotionally engaging atmosphere that makes them feel right at home. We are committed to customer satisfaction and excellence in every dish we serve, while also promoting sustainability, innovation, and emotional awareness within our home community and beyond, embracing all cultures.

Vision : Our vision is to be recognized as a go-to destination for outstanding food, exceptional service, and a welcoming, family-friendly atmosphere that’s authentic, cheerful, and heartfelt. We strive to become a preferred spot for both locals and visitors from any city or background, standing out through our originality, quality, and consistency—from our food to the overall customer experience.

Objetivess:

• Our customers are the foundation of Nando Grill—and by extension, the livelihood of our entire staff. Practically speaking, they are the ones who pay for our service and should be treated accordingly.
•  Deliver a unique and unforgettable experience to every customer.
•  Make each guest feel personally cared for. A personalized approach makes customers feel understood and valued, which helps retain loyal clients and win over potential ones.
•  Build customer loyalty with everyone who visits Nando Grill. We don’t see our guests as one-time diners, but as future regulars. By viewing them this way, we focus on encouraging repeat visits and inspiring them to share their experience with others through word-of-mouth.
•  Make customers feel valued. A memorable experience is built on the importance of every detail in communication. When customers feel appreciated, it leads to long-term relationships—not just short-term visits—and helps create a sense of belonging to a place that supports many of our families.
•  Foster long-term thinking within our organizational structure. We are a family, and as such, we are committed to staying united over time through shared values and core principles—chief among them: loyalty.
•  Understand that everyone’s work benefits the whole. We’re a team, and individual achievements mean little if we’re not all rowing in the same direction.
•  Show empathy toward our customers. Empathy means putting yourself in the customer’s shoes and responding accordingly. A thoughtful and understanding attitude humanizes the interaction. A skilled, professional team knows how to connect with customers on a personal level—far beyond robotic replies that fail to meet expectations. This same empathy should be shown among the staff as well. At times, one team member may need the support of colleagues or the company itself when faced with challenges. We believe in standing by one another, acknowledging that human mistakes are a natural part of daily work life.